Effective Date: November 29th 2024 | Last Updated: November 29th 2024

GABBY, our flagship product developed by MAYYA AI LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our users and ensuring the security of personal data shared with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-based nursing home software, whether on our website or mobile application.

By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect information to deliver our services, improve patient care, and ensure compliance with healthcare regulations.

Patient Data

  • Personal Health Information (PHI): Name, date of birth, medical history, hospital referrals, care plans, treatment records, insurance, and Medicaid data.
  • Care Data: Historical and current care data used for assessments and recommendations.

User Data

  • Account Information: Names, email addresses, roles (e.g., nurse, doctor), and login credentials.
  • Activity Logs: Actions taken within the platform (e.g., viewing patient records).

Technical Data

  • Device information, IP addresses, browser type, and usage analytics.

Cookies and Tracking

We may use cookies or similar technologies to enhance user experience and collect platform usage data.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To analyze hospital referrals and recommend appropriate nursing home admissions.
  • To monitor patient care and provide critical alerts to healthcare professionals.
  • To recommend level-of-care adjustments for patients.
  • To ensure compliance with healthcare laws, including HIPAA and Medicaid requirements.
  • To provide chat-based access to patient data for nurses and doctors.
  • To improve our platform’s performance and enhance user experience.

3. How We Share Your Information

We do not sell your information. We may share information in the following circumstances:

Authorized Personnel

Data is accessible only to authorized users (e.g., nurses, doctors) for patient care.

Third Parties

  • Insurers and Medicaid Providers: For processing reimbursements.
  • Service Providers: Trusted partners that help us maintain, improve, and secure our platform.

Legal Requirements

We may disclose information to comply with legal obligations, enforce our terms, or protect the rights and safety of our users or others.

4. Data Security

We implement robust security measures to protect your information, including:

  • Encryption of data in transit and at rest.
  • Secure hosting on a HIPAA-compliant AWS platform.
  • Access controls and regular audits to prevent unauthorized access.

5. User Rights

You have the following rights regarding your data:

  • Access: Request access to personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of data, subject to legal and regulatory requirements.
  • Opt-Out: Limit non-essential data processing activities, such as analytics.

To exercise these rights, contact us at info@mayya.ai

6. Cookies and Tracking Technologies

Our platform may use cookies to:

  • Maintain user sessions.
  • Analyze platform usage.
  • Improve functionality.

You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our platform may include links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Effective Date.” Your continued use of the platform constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@mayya.ai